Delivery / Shipping Information

If you are looking to get your organic food delivered, you've come to the right place! 

Family Pantry offers an extensive range of organic bulk foods, organic groceries, wholefoods and gluten free food online at family friendly prices. Consider us to be your organic bulk food store - ONLINE.

Simply choose the quantities you need and get your order delivered to your door - nationwide. 

All of our organic bulk food repacks come in biodegradable and compostable paper bags and your order is packed into a recycable cardboard box.

All prices on this website include 15% GST for NZ customers.

Shipping rates

Collect from us in Te Puke  

FREE  

By arrangement – please choose this option when you check-out and we’ll contact you to arrange a time.  

Local - residential  

$5.50

Tauranga, Mount Maunganui, Papamoa, Te Puke, Maketu, Paengaroa, Waihi, Katikati 

Local - rural*  

$10.50

for orders up to 25kg  

Rest of North Island – residential  

$10.00

for orders up to 25kg  

Rest of North Island - rural*  

$15.00

for orders up to 25kg  

South Island – residential 

South Island - rural*

$23.00

$27.00

for orders up to 20kg  

for order up to 20kg 

For larger orders, please email us so we can work out the most cost efficient way of transport for you.   

* Rural delivery areas are defined as those outside urban boundaries and may include any address with an RD area, any address containing a Rapide number or situations where parcels are on-forwarded to an RD delivery agent. 

How long will it take to get my order?   

We make every effort to dispatch your order as quickly as possible*. Once dispatched, transit times to the North Island (residential addresses) are 1-2 working days and 2-3 working days to the South Island (residential addresses). For rural locations, please allow an extra day or two for delivery.  

*ocassionally we are waiting for products to arrive in stock which may delay the dispatch of an order. We will inform you via email, should this be the case.

How quickly can I get my organic food to Auckland?

We offer an overnight service to Auckland so if your order is in early enough (by 7am) we'll aim to dispatch it the same day. Please let us know in the comments section on the checkout page if your order is urgent and we'll do our best to get it to you as quickly as possible.

What if I’m not at home for my delivery?   

If you are not at home we will leave delivery boxes by the front door unless you tell us somewhere else to leave it.  

If you’d like your delivery left elsewhere, or have particular information about delivering to your location, please state this in the “Comments field” on the checkout page.  

Is my payment secure?  

Our website is secure and encrypted with an SSL certificate, ensuring that your details are secure when buying from our online store.  

All purchases are processed securely via PayPal for credit cards (3% handling fee applies), or with POLi for online bank transfers.