Delivery Information l Family Pantry - Organic Food Online
Packaging:
At Family Pantry, we take sustainability seriously. Our organic bulk food repacks come in biodegradable and compostable paper bags with a tin tie. Depending on the order quantity, some products are packed into plain paper bags secured with a small strip of tape. Your order is then carefully packed into a recyclable cardboard box, with fragile items wrapped in newspaper and padding to prevent movement during transit.
GST:
All prices on our website include 15% GST.
Shipping rates (for parcels up to 20kgs):
Local Tauranga Area: $9.00
North Island: $13.00
South Island: $18.00
No Rural Surcharge:
We believe that organic wholefoods should be accessible to everyone, which is why we don't add a surcharge for rural deliveries.
PLEASE NOTE:
The above rates apply to parcels up to 20kg gross weight. Orders exceeding this weight may attract additional delivery charges.
Delivery Timeframes:
We strive to dispatch your order as quickly as possible. Once dispatched, the usual transit times are:
North Island (Residential): 1-3 working days
South Island (Residential): 3-4 working days
For rural locations, please allow an extra day or two for delivery. Occasionally, there might be delays if we're waiting for products to arrive in stock. We will inform you via email should this be the case.
Overnight Service to Auckland:
We offer an overnight delivery service to Auckland. If your order is placed early enough (by 7 AM), we'll aim to dispatch it the same day. If your order is urgent, please let us know in the comments section on the checkout page, and we'll do our best to expedite it.
Not at Home for Delivery?
If you're not home, we will leave the delivery boxes by the front door unless instructed otherwise. If you have specific delivery instructions, please state them in the "Comments" field on the checkout page.
Secure Payment!
Our website is secure and encrypted with an SSL certificate to ensure your details are safe when purchasing from our online store. All transactions are processed securely via PayPal (3% handling fee applies) for credit cards, or via POLi for online bank transfers.
Bank Account Details Account Name:
Family Pantry Ltd Account Number: 02-0452-0067265-000
Please use your Order # as the reference. Your order will be dispatched once payment has been received.